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Records managment in support of service delivery in the public health sector of the Limpopo Province in South Africa

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dc.contributor.advisor Ngulube, P. (Prof.)
dc.contributor.author Marutha, Ngoako Solomon
dc.date.accessioned 2012-05-29T11:09:36Z
dc.date.available 2012-05-29T11:09:36Z
dc.date.issued 2011-12
dc.identifier.uri http://hdl.handle.net/10500/5737
dc.description.abstract This study focuses on records management in support of service delivery in the public health sector of Limpopo Province, South Africa. The study sought to investigate whether the current records-keeping practices support or undermine service delivery and the e-health readiness level. Mixed methods were used for the survey. Questionnaires, observation and interviews were used to collect data. Purposive sampling method was used to identify interview participants and stratified random sampling for questionnaire participants. The total population of the study was 324 from which 210 participants were sampled. The response rate was 77% (162). The study discovered that records management negatively affected timely and effective health care services. This resulted in long patient waiting times and patients being treated without their medical history records. The study recommended the introduction of an electronic records management system capable of capturing and providing access to a full patient record and tracking paper record movement. en
dc.language.iso en en
dc.subject Records management en
dc.subject Medical electronic records en
dc.subject Record disaster management en
dc.subject Public health sector en
dc.subject Service delivery en
dc.title Records managment in support of service delivery in the public health sector of the Limpopo Province in South Africa en
dc.type Thesis en
dc.description.department Information Science


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