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The balanced scorecard as a performance measurement tool for the South Africa government's upgrading of informal settlements programme

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dc.contributor.advisor Du Plessis, P.C. (Pieter Cornelius), 1948-
dc.contributor.author Julyan, Leoni
dc.date.accessioned 2012-04-23T11:59:35Z
dc.date.available 2012-04-23T11:59:35Z
dc.date.issued 2011-06
dc.identifier.uri http://hdl.handle.net/10500/5674
dc.description.abstract The perceived lack of progress by the Department of Human Settlements (“Department”) in meeting the increased demand for subsidised housing post-1994 is a ticking time bomb, given the repeated promises without any prospect of meeting the commitment to eradicate or upgrade all informal settlements by 2014. Despite ongoing delivery of subsidised housing, the backlog remained at 2,4 million households from 2005 to 2009, the indicator being the number of informal settlement households. The “Department” has acknowledged the existence of bureaucratic blockages throughout the housing delivery chain. Despite the urgency of the situation, there appears to be no research on the departmental factors hampering delivery under the Upgrading of Informal Settlements Programme (“programme”) and finding a solution that would maximise delivery within budgetary constraints. This research assesses the suitability of the Balanced Scorecard (BSC), a Strategic Management Accounting performance measurement and management tool, for addressing the departmental factors hampering delivery (“factors”) under the “programme” and develops a conceptual framework to guide any future application of the BSC to the “programme”.The complexity of housing delivery and the proposed integration of the BSC call for a detailed literature study of the post-1994 national housing and “programme” documentation and that of the public sector BSC. The theoretical study will establish how and by whom housing delivery should be done, the “factors” and the BSC framework and translation process. This will serve as the basis for the assessment of the suitability of the BSC for addressing the “factors” and the development of the conceptual framework.This study revealed that the BSC is suitable for addressing seven of the eight departmental factors hampering delivery under the “programme” and partially suitable for addressing the remaining factor. The recommendation is that the BSC be applied to the “programme” according to the conceptual framework provided. This study has contributed to knowledge by: producing an overall picture of the national framework for the delivery of subsidised housing, presenting the BSC as a suitable performance measurement tool for addressing the departmental factors hampering delivery under the “programme”, and developing a conceptual framework for any future BSC application to the “programme”. en
dc.format.extent 1 online resource (xv, 281 leaves : ill.)
dc.language.iso en en
dc.subject Subsidised housing delivery en
dc.subject Goverment facilitators en
dc.subject National Department of Human Settlement en
dc.subject Balance scorecard in public sector en
dc.subject Departmental factors hampering delivery
dc.subject Performance measurement
dc.subject Mission
dc.subject Strategy execution
dc.subject South African Government's Upgrading of Informal Settlements Programme
dc.subject.ddc 658.1511
dc.subject.lcsh Managerial accounting -- Evaluation
dc.subject.lcsh Managerial accounting -- Measurement
dc.subject.lcsh Administrative agencies -- Performance standards
dc.subject.lcsh Administrative agencies -- Strategic planning
dc.subject.lcsh Organizational effectiveness -- Measurement
dc.subject.lcsh Squatter settlements -- South Africa
dc.title The balanced scorecard as a performance measurement tool for the South Africa government's upgrading of informal settlements programme en
dc.type Thesis en
dc.description.department Accounting Sciences
dc.description.degree D. Com. (Accounting)


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