Managing a tutorial system : the Unisa ABET experience

Abstract

An important aspect of print-based open distance learning (ODL) is the effective management of a learner support system that caters for the rural, disadvantaged learner. Unfortunately, this is often neglected by many institutions that offer distance education programmes. It is a well-known fact that the rural environment is often not conducive to distance learning because of the lack of resources and amenities such as electricity and modern communication networks. This article highlights how the Unisa Adult Basic Education and Training (ABET) Institute organises and manages an effective tutorial system for disadvantaged, rural distance learners. The article argues that one of the main reasons why many rural learners drop out of distance education programmes is a lack of effective support that can see them through their studies. In other words, effective management of the support system is crucial if learners are to be retained on print-based ODL programmes. Such a well-managed support system could offer distance learners some sort of `customer care' in the form of minimal face-to-face tutorials. The effective management of this `customer care', which has been the secret of success for the Unisa ABET Institute over the years, is worth sharing.