A discussion of the influence of employee satisfaction on customer service levels

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Title:	A discussion of the influence of employee satisfaction on customer service levels
Author:	Cant, M.C.; Van Scheers, M.L.
Abstract:	The study examines the influence that retail store price levels and salesperson service characteristics have on store customers’ repurchasing behaviour. Please note that the quality of the products sold at the retailer does not form part of the trade-off options that customers are presented with.
Description:	Journal article
URI:	http://hdl.handle.net/10500/3030
Date:	2008
Citation:	Cant, MC & Van Scheers, ML 2009, 'A discussion of the influence of employee satisfaction on customer service levels', International Retail and Marketing Review, vol. 4, no. 2, pp. 1-8.