Sensitiewe relasievorming as bestuursdimensie : die evaluering van 'n ontwikkelingsprogram

Abstract

Interpersonal effectiveness in management is conceptualised as sensitive relationship forming with respect, realness, empathy and concreteness are core behavioural dimensions. As concurrent characteristics to these skills, psychological optimal functioning is described with its specific intrapersonal, interpersonal and work-related characteristics. A developmental programme for the stimulation of sensitive relationship forming is constructed and applied to three groups of middle managers. The pschological evaluation shows a significant increase in all four core behavioural dimensions as well as psychological optimal funcioning in terms of reality contact, emotional maturity and internal locus of control.