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Browsing Theses and Dissertations (Business Management) by Subject "Expectation of service quality"

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Investigating customer services in selected restaurants in the Tshwane area : an exploratory study

Erdis, Cindy (2009-11)

This study examines customer service in selected restaurants in the Tshwane area. It is aimed at establishing criteria for excellent customer service in restaurants, which can serve as the basis for building good relationships ...

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