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A typology of the requisite skills for financial services employees to enhance self-service technology usage : the case of the South African banking industry
Thaver, Gerald
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2015-02
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Author
Thaver, Gerald (1)
Subject
332.17028546780968 (1)
Adoption (1)
Automated teller machine (1)
Automated tellers -- South Africa -- Case studies (1)
Bank employees -- Information technology -- South Africa -- Case studies (1)
Banks and banking -- Technological innovations -- South Africa -- Case studies (1)
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Customer experience (1)
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2015 (1)
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