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Browsing Department of Business Management by Subject "Customer service"

Now showing items 1-5 of 5

Investigating customer services in selected restaurants in the Tshwane area : an exploratory study

Erdis, Cindy (2009-11)

This study examines customer service in selected restaurants in the Tshwane area. It is aimed at establishing criteria for excellent customer service in restaurants, which can serve as the basis for building good relationships ...
Managing customer queries in outsourced telecommunication contact centres

Gounder, Deenan (2014-02)

Call centres have been described as an enabling resource for enhanced customer service, as a cost saving strategy, and a combination of both. Call centres are people intensive, resource demanding environments with complex ...
The perception of customer service in the hotel industry in Pretoria

Nyirangondo, Marie Celine (2020-01)

The primary objective of the study was to explore customers’ perceptions of the service quality provided in the hotel industry, in Pretoria. Considering the growth of the hotel industry in Pretoria, this study revealed ...
Relationship marketing by estate agencies in the residential property market of South Africa

Rudansky-Kloppers, Sharon (2009-08-25)

This study investigates relationship marketing by estate agencies in the residential property market of South Africa. In determining the residential estate agency's knowledge of relation ship marketing, an ...
Supply chain management problems experienced by South African automotive component manufacturers

Naude, Micheline Juliana Alberta (2009-12)

The South African automotive industry has experienced significant changes in the last 20 years. Globalisation, the implementation of lean production and the development of modularisation have had a profound influence on ...

Browsing Department of Business Management by Subject "Customer service"

Browsing Department of Business Management by Subject "Customer service"

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