Determining critical success factors of construction projects in the hospitality industry: A conceptual framework .

Abstract

Construction projects in all sectors have experienced cost overruns despite project management measures in place. Many studies have been conducted to determine the critical success factors for project execution in infrastructure related construction projects. However, there is no study on the determinants of the critical success factors across the project life cycle. This study identifies specific critical success factors contributing to poor performance of construction projects in the hospitality industry. By developing a conceptual framework that will test the critical success factors during all project phases, this study fills an existing gap in the project management literature regarding the lack of understanding of the critical success factors for each phase of the project. From practice perspective, the framework will assist project management personnel to determine critical success factors during each phase of the project and to develop better tools to manage projects.