The role of management control on service delivery in local government : a case study of a South African municipality

Nkadimeng, Mmathume Norman

dc.contributor.advisor	Julyan, Leoni
dc.contributor.advisor	Lötter, M.
dc.contributor.author	Nkadimeng, Mmathume Norman
dc.date.accessioned	2019-07-22T12:18:45Z
dc.date.available	2019-07-22T12:18:45Z
dc.date.issued	2019-02
dc.identifier.citation	Nkadimeng, Mmathume Norman (2019) The role of management control on service delivery in local government : a case study of a South African municipality, University of South Africa, Pretoria, <http://hdl.handle.net/10500/25606>
dc.identifier.uri	http://hdl.handle.net/10500/25606
dc.description.abstract	The management control systems package has been the subject of recent studies but no study was found that examined the role of management control on service delivery in local government. The Victor Khanye Local Municipality in South Africa has experienced repeated service delivery protests attributed to a deficiency in the delivery of basic municipal services. An in-depth analysis was conducted on selected planning and budgeting aspects of the management control systems package and their role in the delivery of basic municipal services. This qualitative case study, carried out with semi-structured interviews, found that the Integrated Development Plan (IDP), the Service Delivery and Budget Implementation Plan (SDBIP) and the budget were used to improve the delivery of basic municipal services. Further research may be conducted on factors inhibiting 100% alignment between the IDP, the SDBIP and the budget, and to determine the role of a quarterly review system for low ranking employees on service delivery	en
dc.format.extent	1 online resource (viii, 120 leaves) : illustrations (some color)	en
dc.language.iso	en	en
dc.subject	Basic municipal services	en
dc.subject	Budget	en
dc.subject	Control	en
dc.subject	Integrated Development Plan	en
dc.subject	Local government	en
dc.subject	Management control	en
dc.subject	Service delivery	en
dc.subject	Service Delivery and Budget Implementation Plan	en
dc.subject.ddc	351.6827
dc.subject.lcsh	Public administration -- South Africa -- Mpumalanga	en
dc.subject.lcsh	Municipal services -- South Africa -- Mpumalanga	en
dc.subject.lcsh	Local government - South Africa -- Mpumalanga	en
dc.title	The role of management control on service delivery in local government : a case study of a South African municipality	en
dc.type	Dissertation	en
dc.description.department	Management Accounting	en
dc.description.degree	M. Phil. (Management Accounting)