Browsing College of Economic and Management Sciences by Subject "Call centers -- Employees -- Psychology"

Now showing items 1-2 of 2

The relationship between emotional intelligence and job performance of call centre leaders

Gryn, Magda (2010-01)

The purpose of this study was to determine whether there is a relationship between perceived emotional intelligence and job performance among inbound call centre leaders in the medical aid environment. The sample consisted ...
The relationship between personality traits and work performance of call centre agents

Van Der Linde, El-Karien (2005-11)

The general aim of the research is to determine the relationship between personality traits as measured by the Customer Contact Styles Questionnaire (CCSQ 7.2) and work performance as measured by means of internal company ...

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