A Quality Tool box for the Hospitality Industry

dc.contributor.author	Ramphal, Roy
dc.date.accessioned	2017-06-27T12:10:44Z
dc.date.available	2017-06-27T12:10:44Z
dc.date.issued	2016
dc.identifier.citation	Ramphal, R. (2016) 'A Quality Tool box for the Hospitality Industry', African Journal of Hospitality, Tourism and Leisure, 5(1): 1-14.	en
dc.identifier.uri	http://hdl.handle.net/10500/22732
dc.description.abstract	The objective of this article is to provide a description of quality in services, methods of evaluation and the use of Ishikawa’s basic quality tools for diagnosing quality related problems specifically for the hospitality sector. The methodology used to develop this article is based on a literature review on the related quality concepts and studying the application of the quality tools in manufacturing and subsequently providing recommendations for the hospitality sector. This paper is limited to quality tools such as process maps, check sheets, Pareto tables, scatter diagrams and cause and effect diagrams.	en
dc.publisher	African Journal of Hospitality, Tourism and Leisure	en
dc.subject	quality tools	en
dc.subject	service quality	en
dc.subject	hospitality quality	en
dc.subject	hospitality quality improvement	en
dc.title	A Quality Tool box for the Hospitality Industry	en
dc.type	Article	en
dc.description.department	Graduate School of Business Leadership (SBL)	en