Performance management and service delivery in the Department of Water Affairs and Forestry (DWAF)

Maila, Hudson Moloto

dc.contributor.advisor	Hanyane, B.R.	en
dc.contributor.author	Maila, Hudson Moloto	en
dc.date.accessioned	2009-08-25T11:01:35Z
dc.date.available	2009-08-25T11:01:35Z
dc.date.issued	2009-08-25T11:01:35Z
dc.date.submitted	2006-11	en
dc.identifier.citation	Maila, Hudson Moloto (2009) Performance management and service delivery in the Department of Water Affairs and Forestry (DWAF), University of South Africa, Pretoria, <http://hdl.handle.net/10500/2220>	en
dc.identifier.uri	http://hdl.handle.net/10500/2220
dc.description.abstract	The challenge of satisfying the demand for basic services in the current dispensation has intensified. It is anticipated that once this initial challenge has been overcome, the tide will turn and secondary services such as transfer of ownership of forestry plantations will become the new challenge. The quest for efficient and effective service delivery is paramount, regardless of whether services delivered are basic or not. This research investigation puts performance management (which focuses on individual and organisational performance), as a necessity for service delivery. The focus was on service delivery within the Chief Directorate: Forestry in the Department of Water Affairs and Forestry. The findings demonstrated that the presence of performance management and other supporting systems does not guarantee automatic improvement in service delivery. The distinction is how effective an organisation can apply performance management in conjunction with a complete set of functional policies, systems and instruments to improve its impact on service delivery.	en
dc.format.extent	1 online resource (viii, 86 leaves)
dc.language.iso	en	en
dc.subject	Performance management	en
dc.subject	Public service delivery	en
dc.subject	Measuring instrument(s)	en
dc.subject	Supporting systems	en
dc.subject	Functional policies	en
dc.subject	Strategic objectives	en
dc.subject	Balanced scorecard	en
dc.subject	Batho Pele principles	en
dc.subject	Impact	en
dc.subject	Results orientated	en
dc.subject.ddc	354.552660968
dc.subject.lcsh	South Africa. Dept. of Water Affairs and Forestry -- Officials and employees
dc.subject.lcsh	Performance standards -- South Africa
dc.subject.lcsh	Employees -- Rating of
dc.title	Performance management and service delivery in the Department of Water Affairs and Forestry (DWAF)	en
dc.type	Dissertation	en
dc.description.department	Public Administation	en
dc.description.degree	M.Tech. (Public Management)	en