Browsing Graduate School for Business Leadership by Advisor "1714b32e-8cfc-481f-8121-2b5f7b62e52c"

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The impact of customer service on customer satisfaction and the resultant behavioural intentions in the telecommunications industry in Uganda

Nsubuga, Nancy K. D. (2008-12)

Providing high quality customer service that actually satisfies the needs of the customer and results in customer satisfaction is one of the biggest concerns of businesses today. Customer satisfaction determines the ...
Strategising to effect change during a strategic change initiative: middle manager perspective in a South African higher education institution

Van Niekerk, Kirstin (2018-03)

Problem statement – The strategic roles and responsibilities of professional middle managers (at a South African university) are not aligned with the accountability and authority required while strategising to effect ...

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