Crowdsourcing service delivery using mobile apps: perceptions of millennials

dc.contributor.author	Twinomurinzi, Hossana
dc.contributor.author	Nontso, Joy
dc.date.accessioned	2015-10-07T08:55:11Z
dc.date.available	2015-10-07T08:55:11Z
dc.date.issued	2013
dc.identifier.uri	http://hdl.handle.net/10500/19187
dc.description	Proceedings of the E-Leadership 2013 Conference. Pretoria, South Africa	en
dc.description.abstract	The delivery of government services is a known challenge for many African countries. The magnitude of the challenge is heightened even further by an ever more demanding citizenry whose life experiences are steeped in ICT. With the cellphone penetration in Africa nearly reaching the 100% mark and the increasing affordability of smartphones, this research sought to understand the perceptions towards participating using mobile apps in decision-making with government about services delivered among millennials. This is crowdsourcing service delivery. The quantitative results reveal that millennials have a general degree of optimism that service delivery can be improved using mobile apps. The qualitative results confirm the digital inclination of millennials in their trust of mobile apps and expectation of government to go mobile.	en
dc.language.iso	en	en
dc.subject	Mobile Apps	en
dc.subject	Crowdsourcing	en
dc.subject	Service Delivery	en
dc.subject	Government	en
dc.title	Crowdsourcing service delivery using mobile apps: perceptions of millennials	en
dc.type	Article	en
dc.description.department	School of Computing	en