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The effect of the application of "E"-communication on commercial banking in Zimbabwe

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dc.contributor.advisor Van der Poll, H. M. (Mrs.) en
dc.contributor.advisor Binnekade, C. S. en Kashora, Trust en 2009-08-25T10:53:17Z 2009-08-25T10:53:17Z 2009-08-25T10:53:17Z 2005-11-30 en
dc.identifier.citation Kashora, Trust (2009) The effect of the application of "E"-communication on commercial banking in Zimbabwe, University of South Africa, Pretoria, <> en
dc.description.abstract This study investigates to what extent "e"-communication is used successfully by Zimbabwean commercial banks. The study was done using the literature survey method and the questionnaire. The closed and open-ended questionnaires used for gathering data were administered personally by the researcher leading to 99% return rate of questionnaires. The major conclusions from this study are that "e"-communication is widely adopted by the commercial banks in Zimbabwe, examples being the use of email, statement enquiries or bill payment services. Recommendations drawn from this research are that commercial banks' top management should be committed to the establishment of more effective information systems programmes and invest substantially more in Information Technology to meet the demanding needs and expectations of customers. The study could be replicated in other sectors of business in order to strengthen the reliability and validity of the results revealed here. en
dc.format.extent 1 online resource (x, 108 leaves)
dc.language.iso en en
dc.subject 'E'-communication en
dc.subject E-security en
dc.subject E-commerce en
dc.subject Virtual organisation en
dc.subject Business process reengineering en
dc.subject.ddc 332.1096891
dc.subject.lcsh Banks and banking -- Zimbabwe
dc.subject.lcsh Banks and banking -- Effect of computer networks on -- Zimbabwe
dc.subject.lcsh Computer networks -- Zimbabwe
dc.subject.lcsh Electronic commerce -- Zimbabwe
dc.subject.lcsh Reengineering (Management) -- Zimbabwe
dc.title The effect of the application of "E"-communication on commercial banking in Zimbabwe en
dc.type Dissertation en
dc.description.department Financial Accounting en M. Com. (Accounting) en

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