Utilisation of the expectation disconfirmation model: EAS rendered in the SAPS

Grobler, Anton; Joubert, Yvonne Trijntje; Rudolph, E.C.; Hajee-Osman, M.

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dc.contributor.author	Grobler, Anton
dc.contributor.author	Joubert, Yvonne Trijntje
dc.contributor.author	Rudolph, E.C.
dc.contributor.author	Hajee-Osman, M.
dc.date.accessioned	2014-06-26T05:47:23Z
dc.date.available	2014-06-26T05:47:23Z
dc.date.issued	2012
dc.identifier.citation	Grobler, A, Joubert, Y.T., Rudolph, E.C. & Hajee-Osman, M. (2012). Utilisation of the expectation disconfirmation model: EAS rendered in the SAPS. Journal of Contemporary Management, 9(12): 324 – 340.	en
dc.identifier.isbn	1815-7440
dc.identifier.uri	http://hdl.handle.net/10500/13589
dc.description.abstract	The purpose of this paper is to determine the degree of the expectation-disconfirmation of the employees of the South African Police Service (SAPS) towards the Employment Assistance Services (EAS) from which strategies should be developed and implemented to address the issues regarding the employees' perceptions, expectations and experiences regarding the EAS. This article expands on the expectation disconfirmation model identified in previous research. All available employees were included in the study (N = 37 816), therefore no sampling strategy was used. The Employee Assistance Services professionals administered the survey instrument. The results of the study indicated that the employees of the SAPS experienced a negative disconfirmation regarding the EAS physical factors.	en
dc.language.iso	en	en
dc.title	Utilisation of the expectation disconfirmation model: EAS rendered in the SAPS	en
dc.type	Article	en
dc.description.department	Human Resource Management	en