Project portfolio management : a model for improved decision making

Abstract

The recent global financial crisis, regulatory and compliance requirements placed on organisations, and the need for scientific research in the project portfolio management discipline were factors that motivated this research. The interest and contribution to the body of knowledge in project portfolio management has been growing significantly in recent years, however, there still appears to be a misalignment between literature and practice. A particular area of concern is the decision-making, during the management of the portfolio, regarding which projects to accelerate, suspend, or terminate. A lack of determining the individual and cumulative contribution of projects to strategic objectives leads to poorly informed decisions that negate the positive effect that project portfolio management could have in an organisation. The focus of this research is, therefore, aimed at providing a mechanism to determine the individual and cumulative contribution of projects to strategic objectives so that the right decisions can be made regarding those projects.

This thesis begins with providing a context for project portfolio management by confirming a definition and providing a theoretical background through related theories. An investigation into the practice of project portfolio management then provides insight into the alignment between literature and practice and confirms the problem that needed to be addressed. A conceptual model provides a solution to the problem of determining the individual and cumulative contribution of projects to strategic objectives. The researcher illustrates how the model can be extended before verifying and validating the conceptual model.

Having the ability to determine the contributions of projects to strategic objectives affords decision makers the opportunity to conduct what-if scenarios, enabled through the use of dashboards as a visualization technique, in order to test the impact of their decisions before committing them. This ensures that the right decisions regarding the project portfolio are made and that the maximum benefit regarding the strategic objectives is achieved. This research provides the mechanism to enable better-informed decision- making regarding the project portfolio.