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Browsing College of Science, Engineering and Technology by Subject "Banks and banking -- Customer services -- South Africa"

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Towards the functionality South African internet banking websites should provide to address the needs of generation-Y users

Mtimkulu, Sebabatso (2014-07)

Despite the widespread adoption of Internet banking, no guidelines exist on what functionality the techno-savvy Generation-Y customer segment (20–37 years) expects from Internet banking websites. This research investigated ...

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