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Knowledge management for service delivery in rural communities

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dc.contributor.advisor Van Deventer, S.H. (Prof.) en Noeth, Andries Johannes en 2009-08-25T10:50:57Z 2009-08-25T10:50:57Z 2009-08-25T10:50:57Z 2004-04-30 en
dc.identifier.citation Noeth, Andries Johannes (2009) Knowledge management for service delivery in rural communities, University of South Africa, Pretoria, <> en
dc.description.abstract The aim of the dissertation is to indicate that a large number of problems in rural communities are the consequence of ineffective knowledge management, and that the effective management of knowledge could significantly improve the range and quality of services provided to community members. Knowledge is reviewed by examining the process of changing social facts into data, data into information and information into knowledge. Knowledge management is examined by reviewing the history of knowledge management as well as defining the term knowledge management. A generic model for knowledge management is developed that divides knowledge management into five basic processes namely; knowledge identification, knowledge mobilisation, knowledge generation/elaboration, knowledge application and knowledge evaluation. The model further describes the knowledge management ”enablers” that can either facilitate or debilitate the management of knowledge. Various practical suggestions are proposed that will facilitate the implementation of a knowledge management programme in a rural community. en
dc.format.extent 1 online resource (161 p.)
dc.language.iso en en
dc.subject South Africa en
dc.subject Mpumalanga en
dc.subject Knowledge management en
dc.subject Rural communities en
dc.subject Service delivery en
dc.subject Social systems en
dc.subject Processes of knowledge management en
dc.subject Knowledge management enablers en
dc.subject.lcsh Knowledge Management
dc.subject.lcsh Social services, Rural -- South Africa -- Mpulanga
dc.subject.lcsh Knowledge theory of
dc.title Knowledge management for service delivery in rural communities en
dc.type Thesis en
dc.description.department Psychology en MA (PSYCHOLOGY) en

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