Knowledge management for service delivery in rural communities

Abstract

The aim of the dissertation is to indicate that a large number of problems in rural communities are the consequence of ineffective knowledge management, and that the effective management of knowledge could significantly improve the range and quality of services provided to community members. Knowledge is reviewed by examining the process of changing social facts into data, data into information and information into knowledge. Knowledge management is examined by reviewing the history of knowledge management as well as defining the term knowledge management. A generic model for knowledge management is developed that divides knowledge management into five basic processes namely; knowledge identification, knowledge mobilisation, knowledge generation/elaboration, knowledge application and knowledge evaluation. The model further describes the knowledge management ”enablers” that can either facilitate or debilitate the management of knowledge. Various practical suggestions are proposed that will facilitate the implementation of a knowledge management programme in a rural community.