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A strategic conversation model to optimise return on occupational training expectations

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dc.contributor.advisor Kamper, G. D. Moorhouse, Christa 2013-10-10T07:13:40Z 2013-10-10T07:13:40Z 2013-02
dc.identifier.citation Moorhouse, Christa (2013) A strategic conversation model to optimise return on occupational training expectations, University of South Africa, Pretoria, <> en
dc.description.abstract For more than three decades, the World Economic Forum’s annual Global Competitiveness Reports have studied and benchmarked the many factors underpinning national competitiveness. The quality of higher education and training is considered particularly crucial to ensure national competitiveness. The globalizing economy requires countries to nurture pools of well-educated workers who are able to perform complex tasks and adapt rapidly to their changing environment and the evolving needs of the economy. Vocational and continuous on-the-job training and the constant upgrading of workers’ skills is critical to sustain the economical status of the country. Despite the acknowledgement that education, training and development (ETD) is a key driver for a country's economical sustainability and growth, the contributions that companies make to this effect are a concern. This is ascribed to the difficulties experienced in companies regarding the management of ETD. In this study it is postulated that communication problems are at the heart of the challenges which are experienced in managing ETD. Strategic conversation is proposed as one of the methods to address the communication and performance shortcomings experienced by business and ETD managers. It is argued that if the level of conversations is raised to make them strategic, the potential to optimise results and make an impact at organisational and national level is increased. Hence, the purpose of this study was to propose a Strategic ETD Conversation (SETDC) model to optimise Return on Occupational Training Expectations (ROTE) that would contribute towards the achievement of organisational and national strategic goals. In lieu of the limited empirical research available on the strategic conversation phenomenon in general, the purpose of this study was inter alia to conduct empirical research to explore the essence of strategic ETD conversations in order to propose a model of practical value to ETD managers. Hence, the empirical research was situated in both an explorative paradigm and a pragmatic paradigm with the aim to provide practical solutions and an instrument to successfully engage in strategic ETD conversations which would enhance the quality of ETD and thus contribute to global competitiveness. en
dc.format.extent 1 online resource (xii, 212 leaves) : color illustrations
dc.language.iso en en
dc.rights University of South Africa
dc.subject Strategic education en
dc.subject Training and development conversation en
dc.subject Return on Occupational Training Expectations en
dc.subject Return on Investment en
dc.subject Return on Expectations en
dc.subject Strategic management en
dc.subject Education, training and development management en
dc.subject.ddc 370.1130968
dc.subject.lcsh Occupational training -- South Africa en
dc.subject.lcsh Communication in management -- South Africa en
dc.subject.lcsh Rate of return -- South Africa en
dc.title A strategic conversation model to optimise return on occupational training expectations en
dc.type Thesis en
dc.description.department Educational Leadership and Management en D. Ed. (Education Management)

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