The degree of organisational performance measurement in SME's : a focus on ICT enterprises

Naude, Dirk

dc.contributor.advisor	Ochonogor, Chukunoye Enunuwe
dc.contributor.author	Naude, Dirk
dc.date.accessioned	2009-03-12T09:24:16Z
dc.date.available	2009-03-12T09:24:16Z
dc.date.issued	2007
dc.identifier.uri	http://hdl.handle.net/10500/106
dc.description.abstract	The research was conducted to determine the degree of organisational performance measurement in SMEs in the ICT sector within the Limpopo Province of South Africa. Literature on performance measurement and SMEs was reviewed and provided the theoretical foundation for the research. A qualitative approach to research was followed using case research based on semi-structured interviews to determine the knowledge and perceived value of performance measurement in SMEs. The study also investigated the prominent performance measures used by SMEs and difficulties around the implementation of these measures. The findings were related to the literature regarding the attributes of measures, the dimensions of performance and the characteristics of performance measurement frameworks. In conclusion, a method for SMEs to use performance information to their advantage was proposed.	en
dc.format.extent	1 online resource (ix, 107 leaves) : illustrations, tables, graphs, map	en
dc.language.iso	en	en
dc.publisher	University of South Africa	en
dc.subject	Management of the enterprise	en
dc.subject	Management of competitiveness	en
dc.subject.ddc	338.470046
dc.subject.lcsh	Industrial productivity -- South Africa -- Limpopo -- Measurement	en
dc.subject.lcsh	Information technology -- South Africa -- Limpopo	en
dc.subject.lcsh	Small business -- South Africa -- Limpopo -- Personnel management	en
dc.subject.lcsh	Organizational effectiveness -- Measurement	en
dc.subject.lcsh	Performance -- Management	en
dc.title	The degree of organisational performance measurement in SME's : a focus on ICT enterprises	en
dc.type	Research Report	en
dc.description.department	Graduate School of Business Leadership
dc.description.degree	M.B.L.