The purpose of the study was to identify a comprehensive measure of performance by assessing the relationship between employee satisfaction and customer satisfaction on the profitability of the commercial banking industry ...
This qualitative study set out to investigate the extent to which the Balanced Scorecard (BSC) has been implemented for service delivery by South African Metropolitan Municipalities. The Ekurhuleni Municipality, City of ...
Performance measurement has been in existence and the subject of research for at least two decades. However, it would appear that the Small and Medium Enterprise (SME) sector lags behind other industries in terms of ...
Global reform has taken place in the public sector management as different internal
and external driving forces and initiatives have come together, propelling
governments, organisations, programmes, and projects to be ...
Characteristics such as speed of reaction, order accuracy, operational flexibility and sustained
quality have become fundamental in successful business today. The success of aligning a
supply chain to attain these ...
This study defines the need and practicality of measuring and determining the metrics and success indicators for an international commodity marketing office for a bulk material resource mining corporation and more particularly ...
This study examined the nature and extent of relations between Management of Technology [MOT] and cost management. It explores the roles of competencies and competency measurement in these relations and its associations ...
Legislative pressures are being brought to bear on South African employers to
demonstrate that occupational assessment is scientifically valid and culture-fair.
The development of valid and reliable performance-based ...